The Microsoft NetWork 4 Conference is to be held in Banja Vrućica (Bosnia and Herzegovina) on 14 and 15 April 2014. KING ICT is among one of the gold sponsors and is taking part in the conference with a lecture on how to apply the CRM solution in the financial sector and implementation FIM 2010 R2 at Raiffeisen Bank Bosnia and Herzegovina.
Join us at the MS NetWork 4!
CRM in the financial sector
Ivica Ivančić / 14 April 2014 at 2:15 pm, hall Sava 2
The lecture will showcase examples and business areas, in which the CRM solution aimed at banks and microcredit foundations is being implemented. Examples of the system being used in segments such as user data consolidation (a holistic approach to users), processes in marketing, sales, user support, debt enforcement and legal units, will be shown as part of the practical demos. Particular attention will be paid to accessing the system via mobile phones and tablet computers.
Implementing FIM 2010 R2 at Raiffeisen Bank Bosnia and Herzegovina
Dino Buljubašić, Marin Ban / 15 April 2014 at 9 am, hall Sava 2
With the aim of protecting sensitive information from unauthorized access and ensuring a better insight into keeping record of employees’ working time, Raiffeisen Bank Bosnia and Hezegovina started implementing the Microsoft Forefront Identity Manager solution. Considering the complexity of the clients’ IT environment, this lecture will give an overview of the solution implementation, as well as of all the challenges and obstacles we encountered during the implementation. We will also take a look at how the FIM is used at Raiffeisen Bank, the way in which it enhanced how business is conducted, significantly increased safety and operative efficiency and reduced administrative expenses. Moreover, harmonisation with legislative and professional regulations was raised to a higher level.